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NDIS
Quality and Safeguards

About the NDIS Quality and Safeguards Commission

You have the right to feel safe and receive good quality service from your service providers. We will work with you, service providers, workers, advocates, and other people in the community to improve the quality and safety of the support and services you receive.

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The NDIS Quality and Safeguards Commission (the NDIS Commission) is an Australian Government agency within the Social Services portfolio. We uphold the rights of and promote the health, safety, and well- being, of people with disability receiving NDIS support or services. We are the dedicated national regulator of providers of NDIS supports and services.

What does the NDIS Commission do?

We work to:

  • ensure providers and workers know and follow the rules for quality and safety

  • assist with, and respond to concerns, complaints, and serious incidents

  • register and regulate NDIS providers Australia-wide

  • educate and inform NDIS service providers, workers, participants, and people in the community about the NDIS Commission’s requirements for quality and safety.

Your Rights

We support your rights including your right to dignity, and respect and to live free from abuse, exploitation, and violence. If you feel unsafe or unhappy with the NDIS services or support you are receiving, it’s important to know that you can speak up about your concerns. It’s always okay to speak up. 

 

The NDIS Code of Conduct and NDIS Practice Standards for providers and workers provide clear and enforceable standards for the quality and safety of services and support in the NDIS.


The NDIS Commission will respond to concerns, complaints and incidents, including allegations of abuse and neglect of
NDIS participants. We have the power to take action to protect the safety of people with disability who are NDIS participants.

How to contact the NDIS Commission?

If you have a question or want to know more, contact us:


Phone 1800 035 544 (free call from landlines)
Text Telephone TTY 133 677
Translating and Interpreting Service 131 450
National Relay Service internet-relay.nrscall.gov.au and ask for 1800 035 544
Submit the Online Complaint Contact Form at www.ndiscommission.gov.au/participants/complaints
Mail: PO Box 210, Penrith NSW 2750.

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